🛠 Tech Stack

💼 About This Role

You'll act as a strategic partner and trusted advisor to customers, blending relationship management with deep platform expertise. You'll drive adoption, retention, and business outcomes through onboarding, workflow optimization, and AI enablement. This role sits at the intersection of customer success and technical strategy.

🎯 What You'll Do

• Lead onboarding and implementation for new customers
• Monitor account health and build adoption plans
• Map customer workflows using the IER framework
• Drive AI enablement and custom agent deployments

📋 Requirements

• 5+ years in a Technical Account Management or similar role
• Deep SaaS platform expertise and ability to translate business needs into solutions
• Experience with workflow automation and process optimization
• Strong data reporting and dashboard analysis skills

✨ Nice to Have

• Familiarity with generative AI and prompt design
• Experience with project management in a customer-facing role

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min
4. 4Final Round with Leadership· 45 min