🛠 Tech Stack

💼 About This Role

You'll be the primary point of contact for our generator customers, building strong relationships to drive long-term value. Your work ensures they feel valued and understood, helping tem become the trusted engine powering energy transactions. You'll collaborate across teams to shape the customer experience from the ground up.

🎯 What You'll Do

• Serve as primary contact and trusted advisor for generator customers.
• Build proactive relationships with UK generators, solving blockers and unlocking opportunities.
• Identify gaps in the customer journey and design scalable improvements.
• Collaborate across Product, Ops, Sales, and Marketing to turn insights into action.

📋 Requirements

• Proven experience in customer success in fast-moving B2B environments.
• Strong operational mindset with ability to move between strategic and hands-on execution.
• Fluency in CRM tools (e.g. HubSpot) and translating data into actions.
• Excellent communication and listening skills to turn conversations into insight.

✨ Nice to Have

• Experience with B2B supply-side customers, especially in energy or marketplace businesses.
• Exposure to early-stage or high-growth tech startups.
• Desire to challenge the status quo and change how things work.

🎁 Benefits & Perks

• 📈 Stock options for ownership in the mission.
• 🏖️ 25 days holiday plus public holidays, with birthday off.
• 🏠 Remote first flexible working with no internal meetings on Friday afternoons.
• 🖥️ Home working budget up to £1,200 per year for remote setup.
• 🏋️ Wellbeing budget up to £150 per month.

📨 Hiring Process

Intro call (30 min), Hiring Manager interview (30 min), Skills interview with CS and cross-functional partners (60 min) including take-home task, Culture Add interview with leadership (45 min).