Tech Stack

Description

You will be the primary point of contact for service customers at a Carvana dealership, guiding them through the maintenance and repair process and ensuring an exceptional experience.

Requirements

• 3+ years customer-facing experience
• Proven experience as Service Advisor in dealership or independent shop
• Excellent customer service, communication, and time management skills
• Proficiency with dealership DMS and scheduling software
• Valid driver's license and clean driving record

Responsibilities

• Greet customers and document vehicle concerns on Repair Orders
• Advise customers on recommended services and maintenance based on OEM guidelines
• Provide accurate cost and time estimates for service work
• Coordinate with technicians, parts, and service manager for timely completion
• Follow up post-service to ensure customer satisfaction