🛠 Tech Stack

💼 About This Role

You'll own and evolve SoFi's enterprise case management platform, primarily Pega, leading the migration from Zendesk to Pega. You'll drive workflow automation across payments, lending, fraud, and servicing, acting as the bridge between Product, Operations, Risk, and Engineering. This role offers the chance to shape platform strategy at a next-generation financial services company.

🎯 What You'll Do

• Own the strategy, roadmap, and operating model for Pega and case management platforms
• Lead the end-to-end migration from Zendesk to Pega and ensure long-term scalability
• Partner with Product, Operations, Risk, and Engineering to translate business needs into workflow solutions
• Establish platform governance, standards, and best practices to ensure consistency and reuse

📋 Requirements

• Bachelor's degree in a technical or business-related field
• 10+ years of experience with the Pega platform
• Deep expertise in Pega v7–v8+ including Pega Cloud (PaaS)
• Experience owning or leading enterprise platforms or products end-to-end

✨ Nice to Have

• Pega Lead System Architect (LSA) certification
• Experience with GenAI and Constellation UI
• Domain expertise in payments, fraud, or lending

🎁 Benefits & Perks

• 💰 Competitive base pay range $124,800 - $214,500
• 🎯 Bonus and long term incentives eligible
• 🏥 Comprehensive benefits package
• 📈 Career development opportunities

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical Interview· 60 min
4. 4Panel Interview· 60 min