🛠 Tech Stack

💼 About This Role

You'll lead a concierge team across sales, operations, and overnight support, ensuring a premium travel experience for guests. You'll drive revenue growth through high-touch sales conversions and service recovery. This role offers a chance to shape team culture at a fast-growing aviation startup.

🎯 What You'll Do

• Coach and oversee Reservations Specialists on sales techniques.
• Act as escalation point for service issues and irregular operations.
• Maintain guest profiles and ensure accuracy of flight details.
• Provide overnight leadership coverage for guest needs.

📋 Requirements

• 1 year experience as a customer service team lead or supervisor.
• Aviation or hospitality experience is a must.
• Remote customer service background using email and tools like Zendesk.
• Flexibility to work 24/7 shifts including nights and weekends.

✨ Nice to Have

• Experience with high-net-worth customers.
• Knowledge of Aero's services and systems.
• Experience with Darwin reservation system.

🎁 Benefits & Perks

• ✈️ Premium travel experience with private terminals.
• 📈 Growth opportunities at a fast-growing startup.
• 🏠 Remote work flexibility.
• 🎁 Recognition and engagement initiatives.
• ⏰ Flexible schedule in a 24/7 operation.

🚩 Heads Up

• Role rotates across three distinct focus areas (sales, ops, overnight), which may dilute focus.
• Requires 1 year experience but lists 24/7 shift flexibility and high responsibility.