Tech Stack

Description

You will provide high-quality product support to Klaviyo's German-speaking customers via email and live chat, developing deep platform knowledge and resolving software issues. You'll document troubleshooting steps and embrace AI to improve workflows.

Requirements

• Fluent English and German (written and spoken)
• 1+ years in a customer-facing role troubleshooting software/SaaS issues
• Experience experimenting with AI in work or personal projects
• Excellent communication skills, able to explain technical concepts simply
• Ability to work weekends (Tue-Sat or Sun-Thu)

Responsibilities

• Develop in-depth knowledge of the Klaviyo platform
• Provide high-quality product support via email and live chat
• Diagnose software issues and resolve escalated customer complaints
• Document troubleshooting and problem resolution steps
• Transform workflows by integrating AI tools