3h ago

Critical Harms Investigations & Incident Management Junior Specialist

San Mateo, CA, United States
full-timejuniorTechnology / Online Gaming

Description

You will investigate and respond to high-risk escalations, including threats against child safety and violent extremism, using internal tools and open-source intelligence. You'll coordinate cross-functional teams, document investigations, and participate in a 24/7 on-call rotation to mitigate platform risks.

Requirements

  • Bachelor's degree or 1 year relevant experience in investigations or policy enforcement
  • Experience managing high-pressure, sensitive investigations
  • Excellent written and verbal communication skills
  • Data analysis and investigation tool proficiency
  • Familiarity with online safety issues preferred

Responsibilities

  • Lead rapid investigations into critical incidents including child safety and violent extremism
  • Use internal tools, data analysis, and OSINT techniques to gather evidence
  • Act as primary point of contact for cross-functional stakeholders and leadership
  • Participate in 24/7 on-call rotation for immediate incident response
  • Develop and maintain incident response playbooks and conduct post-mortem reviews
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