💼 About This Role

You'll lead a small, high-impact team that gets new customers live quickly and reliably, owning onboarding performance from sale to value. You'll balance execution, coaching, and process improvement in a metrics-driven environment. This role offers high visibility and the chance to scale a product that helps home service pros.

🎯 What You'll Do

• Lead and coach a small onboarding team
• Own onboarding performance metrics including conversion and retention
• Troubleshoot issues with Google Business Profile, Facebook, domains, and websites
• Partner with Sales to improve handoff quality and speed

📋 Requirements

• 6+ years of customer-facing experience
• Minimum 1 year of direct people management
• Experience in metrics-driven operational roles
• Ability to interpret onboarding data and make actionable recommendations

✨ Nice to Have

• Experience with small business customers
• Familiarity with Google tools, DNS, or domain setup
• Website troubleshooting skills

🎁 Benefits & Perks

• 🏥 Full Medical, Dental, and Vision
• 💻 Computer and workspace enhancements
• 🏖️ Unlimited vacation plus 9 company holidays and 1 volunteer day
• 🍽️ Dinner covered via Uber Eats + stocked kitchen
• 🏋️ Company-paid Wellhub membership

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Recruiter Screen· 30 min
2. 2Onboarding Team Lead Screen· 45 min
3. 3Hiring Manager Screen· 45 min
4. 4Onsite· 3 hours
5. 5Cofounder Screen· 30 min

🚩 Heads Up

• Onsite Monday-Friday 9:00 AM - 6:30 PM ET (long hours, no remote flexibility)
• First three months as individual contributor before leading team (potential role ambiguity)