🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for users seeking technical assistance, supporting hardware, software, and network issues across Mac and Windows environments. You'll troubleshoot and resolve problems, manage incidents in IT ticketing systems, and support Google Workspace and Microsoft 365 applications.

🎯 What You'll Do

• Serve as first point of contact for IT support requests
• Troubleshoot hardware, software, and network issues
• Manage incidents in ticketing system (Zendesk, Freshservice)
• Support user accounts and system maintenance

📋 Requirements

• 1-2 years proven experience in service desk or IT support
• Strong proficiency in Google Workspace and Microsoft 365
• Solid understanding of Mac and Windows OS troubleshooting
• Familiarity with IT ticketing tools like Zendesk or Freshservice

✨ Nice to Have

• Experience with remote desktop tools
• IT certifications (CompTIA A+, ITIL)

🎁 Benefits & Perks

• 🏥 Health and well-being benefits
• 💰 Annual performance-based bonus
• 🏖️ Paid time off and holidays
• 📚 Learning and development opportunities
• 👶 Parental and family leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Manager Interview· 45 min
3. 3Technical Assessment· 60 min