🛠 Tech Stack

💼 About This Role

You'll support clients after their finance product goes live, handling enquiries and requests. You'll ensure seamless customer experiences and maintain accurate records in CRM systems. This role is part of a collaborative team committed to Australian SMEs.

🎯 What You'll Do

• Handle post-settlement customer enquiries and requests
• Process account payments and statement requests
• Maintain accurate records in CRM and systems
• Take inbound calls as part of a rotating team

📋 Requirements

• Background in customer service or admin in financial services
• Knowledge of loan products and account maintenance
• Confidence using CRM tools and financial platforms

✨ Nice to Have

• Experience in call centre environment
• Familiarity with Australian lending regulations

🎁 Benefits & Perks

• 👶 26 weeks paid parental leave
• 🏢 Flexible working environment
• 🎉 Collaborative flat structure
• 🏖️ Day off on your birthday
• 🚲 Excellent end of trip facilities