12h ago
Quality Assurance Specialist
Montana | North Dakota | Kansas | Oklahoma | Iowa
$31.2k-$31.2k / year
full-time Remotelegal
๐ Tech Stack
๐ผ About This Role
You'll ensure ABC works with the best process servers by coaching and training underperformers. Your core impact is creating a positive server experience and improving key metrics. This remote role involves direct communication and feedback to drive performance.
๐ฏ What You'll Do
- Provide support, training and education to underperforming process servers
- Create positive and engaging server experience through coaching and feedback
- Field questions from process servers and resolve blockers
- Review daily reports and reach out to disengaged servers
๐ Requirements
- Experience training and/or coaching
- High school diploma or GED required
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office (Word, Excel)
โจ Nice to Have
- Familiarity with Legal Processes is a plus
๐ Benefits & Perks
- ๐๏ธ Paid time off
- ๐ฅ Health, Dental, Vision insurance
- ๐ฐ 401(k) with company matching
- ๐ 7 Paid company holidays + 4 Floating holidays
- ๐พ Pet Insurance
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Offerยท 1 week
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