12h ago

Quality Assurance Specialist

Montana | North Dakota | Kansas | Oklahoma | Iowa

$31.2k-$31.2k / year

full-time Remotelegal

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll ensure ABC works with the best process servers by coaching and training underperformers. Your core impact is creating a positive server experience and improving key metrics. This remote role involves direct communication and feedback to drive performance.

๐ŸŽฏ What You'll Do

  • Provide support, training and education to underperforming process servers
  • Create positive and engaging server experience through coaching and feedback
  • Field questions from process servers and resolve blockers
  • Review daily reports and reach out to disengaged servers

๐Ÿ“‹ Requirements

  • Experience training and/or coaching
  • High school diploma or GED required
  • Excellent written and verbal communication skills
  • Proficiency with Microsoft Office (Word, Excel)

โœจ Nice to Have

  • Familiarity with Legal Processes is a plus

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Paid time off
  • ๐Ÿฅ Health, Dental, Vision insurance
  • ๐Ÿ’ฐ 401(k) with company matching
  • ๐ŸŽ‰ 7 Paid company holidays + 4 Floating holidays
  • ๐Ÿพ Pet Insurance

๐Ÿ“จ Hiring Process

Estimated timeline: 2-3 weeks ยท AI estimate

  1. 1Recruiter Callยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Offerยท 1 week
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