💼 About This Role

You'll run day-to-day operations of card programs for a market leader in embedded finance, ensuring cards are issued, activated, and delivered correctly. You'll serve as the first line of support for card issues, coordinating with banks, networks, and internal teams to drive resolution. You'll also help test new card features and maintain operational workflows.

🎯 What You'll Do

• Run day-to-day operations of card programs for customers
• Investigate and resolve card issues reported by customers or partners
• Monitor card program performance and identify trends
• Work with banks, networks, processors, and engineering teams on launches and changes
• Test new card features and integrations

📋 Requirements

• 3–5 years of experience in operations, payments, fintech, or high-volume customer support
• Strong attention to detail and follow-through
• Clear, professional communication skills across partners, customers, and internal teams
• Ability to operate in a fast-moving environment and manage multiple requests

✨ Nice to Have

• Exposure to card payments or card networks (e.g., Visa, Mastercard)
• Experience using ticketing systems or operational tools (e.g., Zendesk, Jira, Salesforce)
• Prior work with issuing platforms, processors, or banking partners
• Familiarity with disputes, chargebacks, or basic fraud monitoring

🎁 Benefits & Perks

• 💰 Competitive salary ($80K–$120K) plus equity

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical/Operations Interview· 60 min
3. 3Final Round with Hiring Team· 45 min