🛠 Tech Stack

💼 About This Role

You'll own post-sales relationships for a large portfolio of SMB customers at a high-growth SaaS company serving the leisure and attractions industry. Your work will drive retention, adoption, and expansion through scalable, data-driven programs and AI-enabled processes.

🎯 What You'll Do

• Manage post-sales relationships across a large portfolio of customers
• Execute scalable engagement through webinars, newsletters, and proactive outreach
• Identify churn risks early and implement targeted retention interventions
• Drive upsells and cross-sells by partnering with Sales on expansion opportunities

📋 Requirements

• 2-3 years of Customer Success experience in SaaS
• Proven ability to manage a large customer portfolio (200+) efficiently
• Proficient in Salesforce or a comparable CRM
• Hands-on experience using AI tools like ChatGPT or Claude

✨ Nice to Have

• Experience in the leisure and attractions industry or with franchise groups
• High appetite for Technology and AI and natural curiosity for automation

🎁 Benefits & Perks

• 🏖️ Competitive compensation and real career growth
• 📈 Equity in a high-growth company
• 🎉 ROLLER Recharge days to celebrate and recharge
• 🤝 Vibe Tribe engagement for company-wide initiatives

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min