1d ago

On-site IT Customer Service Engineer

Beckley, WV

$50k-$55k / year

full-timemidgovernment

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll serve as an onsite Systems Administrator supporting the Department of Veterans Affairs, analyzing problem areas and opportunities for improvement in a mission critical network. You'll perform installation, configuration, maintenance, and troubleshooting of IT systems. This role offers the opportunity to support veterans in a Veterans Administration facility.

๐ŸŽฏ What You'll Do

  • Install, configure, and maintain IT systems and networks
  • Troubleshoot hardware and software issues using Service Now
  • Image and provision desktops, laptops, printers, and mobile devices
  • Manage asset inventory and perform media sanitization
  • Monitor system performance using SCOM and other tools

๐Ÿ“‹ Requirements

  • 8+ years of system administration experience
  • HS diploma or GED required; BS preferred
  • Experience with high volume/high availability systems
  • Must have REAL ID or active passport for background check
  • Ability to pass Public Trust background investigation with fingerprinting

โœจ Nice to Have

  • Bachelor's degree in Computer Science or related field
  • Experience with VA standard tools like SCOM and McAfee
  • Familiarity with scripting

๐ŸŽ Benefits & Perks

  • ๐Ÿฅ Medical Insurance
  • ๐Ÿ–๏ธ PTO
  • ๐Ÿ’ฐ Paid Holidays
  • ๐Ÿ“ˆ Life Insurance
  • ๐Ÿฆ 401k

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Phone Screenยท 30 min
  2. 2Technical Interviewยท 60 min
  3. 3Background Checkยท 1-2 weeks

๐Ÿšฉ Heads Up

  • Physical demands: lifting up to 50 lbs, frequent walking across campus
  • Requires REAL ID or passport for background check
  • Potential evening and weekend hours
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