3h ago

Senior Regional Manager, Customer/ Partner Operations

Yokohama
full-timeseniortravel Visa Sponsor

Description

You will own end-to-end performance of a regional customer/partner operations area spanning multiple countries, sites, or vendor partners. This role translates company strategy into a cohesive regional roadmap, balances cross-site tradeoffs, and ensures consistent, high quality service delivery at scale. Act as the regional authority on customer operations performance, risks, and improvement initiatives while developing strong leadership benches and resilient operating models.

Responsibilities

  • Own end-to-end performance of a regional customer/partner operations area
  • Translate company strategy into a cohesive regional roadmap
  • Balance cross-site tradeoffs and ensure consistent service delivery
  • Act as regional authority on performance, risks, and improvement initiatives
  • Develop strong leadership benches and resilient operating models
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