🛠 Tech Stack

💼 About This Role

You'll develop strong relationships with clients, driving adoption of DailyPay's on-demand pay platform. You'll be the trusted advisor for key accounts and orchestrate customer escalations to ensure speedy resolution. You'll identify upsell opportunities to grow accounts.

🎯 What You'll Do

• Lead point of contact for all client account management matters.
• Develop trusted advisor relationships with key accounts and stakeholders.
• Orchestrate customer escalation situations ensuring responsiveness.
• Build effective business strategies for client post-launch retention.
• Forecast and track key account metrics like enrollment and adoption.

📋 Requirements

• 3+ years as a CSM or Sales.
• Demonstrable ability to communicate with C-Level stakeholders.
• Experience with CRM software (e.g., Gainsight, Salesforce).
• Understanding of sales performance metrics or KPIs.

✨ Nice to Have

• HR/Payroll experience

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Exceptional health, vision, and dental care
• 💰 Opportunity for equity ownership
• 📈 401K with company match
• 🤝 Employee Assistance Program and Resource Groups

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min