🛠 Tech Stack

💼 About This Role

You'll assist customers with account inquiries, loan payments, and navigation via phone and email, providing exceptional support for a next-generation financial services company. You'll resolve issues using critical thinking and multitask in a fast-paced environment.

🎯 What You'll Do

• Assist customers with account navigation, payments, and changes via phone or email.
• Listen to customer concerns and address them promptly and accurately.
• Utilize critical thinking to resolve customer issues effectively.
• Perform accurate data entry to update customer information.

📋 Requirements

• Excellent listening and communication skills.
• Strong critical thinking and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Proficient data entry skills with high accuracy.

✨ Nice to Have

• Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite.
• 2+ years in financial services industry.
• 2+ years in a contact center environment.