🛠 Tech Stack

💼 About This Role

You'll join Coupang Eats Services' Merchant Support team to enhance the merchant experience by resolving issues and improving processes. You'll analyze VOC data to identify root causes and collaborate cross-functionally to drive operational improvements. This role directly impacts merchant satisfaction and platform quality.

🎯 What You'll Do

• Respond to and monitor merchant support center issues
• Define and prioritize merchant problems using VOC data
• Collaborate with cross-functional teams to resolve issues
• Establish policies and processes for operational improvements

📋 Requirements

• Ability to analyze problems using VOC data
• Experience in cross-functional collaboration and communication
• Problem-solving skills from definition to resolution

✨ Nice to Have

• Proficiency in SQL or Power BI
• Experience in commerce or platform companies defining and solving customer issues

🎁 Benefits & Perks

• 🏖️ Remote work option
• 💼 Regular full-time position with 12-week probation
• 📈 Career growth in a leading e-commerce company
• 🏢 Stable working environment

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Document screening· 1 week
2. 2Phone interview· 30 min
3. 3Face-to-face (video) interview· 1 hour
4. 4Final decision· 1 week