💼 About This Role

You'll own the post-sale relationship for a portfolio of Syndigo's Mid-Market and SMB customers, focusing on Ratings and Reviews. You'll drive product adoption, retention, and expansion by acting as a trusted advisor. This hybrid role requires 2 days per week in our Chicago office.

🎯 What You'll Do

• Own end-to-end success of assigned accounts following implementation
• Lead structured performance reviews including QBRs
• Drive deep product adoption across customer teams
• Identify expansion opportunities through value discovery

📋 Requirements

• 1-3 years of experience in a customer success role in SaaS
• Experience managing a book of business in the $2–$3M ARR range
• Knowledge of pivot tables, data lookups, HTML, CSS, JSON
• High degree of comfort with technology, particularly analytics

✨ Nice to Have

• Knowledge of the CPG, Health and Beauty, or Apparel industry
• Strong presentation skills with executive audiences

🎁 Benefits & Perks

• 🏖️ PTO and volunteer time off
• 🏥 Competitive health insurance benefits
• 👶 Parental and adoption leave
• 💰 401(k) and tuition reimbursement
• 💼 Employer-paid short- and long-term disability

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min