🛠 Tech Stack

💼 About This Role

You'll lead strategic customer analytics as a senior individual contributor, partnering with business leaders to drive better decisions. You'll turn ambiguous questions into structured analyses and influence outcomes across the customer journey. This role offers high impact and direct exposure to executive stakeholders.

🎯 What You'll Do

• Lead deep-dive analyses across acquisition, engagement, retention, and expansion.
• Define and govern KPIs for assigned customer analytics domains.
• Translate business questions into analytics plans and actionable recommendations.
• Evaluate impact of strategic initiatives and customer programs.

📋 Requirements

• 7+ years of analytics experience, with a focus on customer analytics.
• Advanced SQL skills for complex data extraction and analysis.
• Proficiency in Python or R for statistical modeling and analysis.
• Strong business acumen and ability to influence senior stakeholders.

✨ Nice to Have

• Experience with customer segmentation and lifetime value modeling.
• Familiarity with data visualization tools like Tableau or Looker.
• Experience in SaaS or subscription-based business models.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Comprehensive health and dental coverage
• 💰 Equity options
• 📚 Annual learning budget
• 🏢 Hybrid work from Toronto office

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Analytical Case Study· 60 min