1d ago
Shift Lead
Brooklyn, New York, United States
$43.7k-$43.7k / year
full-timemidretail
๐ผ About This Role
You'll lead cafe operations and your team during shifts at a high-quality coffee brand. You'll ensure smooth service and create a welcoming environment for customers and team members. This role offers hands-on leadership in a fast-paced, people-focused setting.
๐ฏ What You'll Do
- Craft coffee and serve customers with warmth and efficiency
- Train new employees on recipes, processes, and uniform standards
- Open and close the location safely and manage cleaning duties
- Resolve minor customer issues positively and solution-focused
๐ Requirements
- 2+ years experience in customer service leadership
- 18+ years of age
- Ability to lift 25+ lbs and stand for long periods
- Availability for 30-40 hours/week including weekends
โจ Nice to Have
- Experience in hospitality or coffee
- Weekend and holiday availability
๐ Benefits & Perks
- ๐ฐ $21/hour plus tips
- ๐ Comprehensive barista training program
- ๐๏ธ Tenure-based paid time off
- ๐ Commuter benefits
- โ Complimentary coffee and treats on shift
๐จ Hiring Process
Estimated timeline: 1-2 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Interview with Managerยท 45 min
- 3On-site Working Interviewยท 3 hours
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