1d ago

Shift Lead

Brooklyn, New York, United States

$43.7k-$43.7k / year

full-timemidretail

๐Ÿ’ผ About This Role

You'll lead cafe operations and your team during shifts at a high-quality coffee brand. You'll ensure smooth service and create a welcoming environment for customers and team members. This role offers hands-on leadership in a fast-paced, people-focused setting.

๐ŸŽฏ What You'll Do

  • Craft coffee and serve customers with warmth and efficiency
  • Train new employees on recipes, processes, and uniform standards
  • Open and close the location safely and manage cleaning duties
  • Resolve minor customer issues positively and solution-focused

๐Ÿ“‹ Requirements

  • 2+ years experience in customer service leadership
  • 18+ years of age
  • Ability to lift 25+ lbs and stand for long periods
  • Availability for 30-40 hours/week including weekends

โœจ Nice to Have

  • Experience in hospitality or coffee
  • Weekend and holiday availability

๐ŸŽ Benefits & Perks

  • ๐Ÿ’ฐ $21/hour plus tips
  • ๐ŸŽ“ Comprehensive barista training program
  • ๐Ÿ–๏ธ Tenure-based paid time off
  • ๐Ÿš† Commuter benefits
  • โ˜• Complimentary coffee and treats on shift

๐Ÿ“จ Hiring Process

Estimated timeline: 1-2 weeks ยท AI estimate

  1. 1Recruiter Callยท 30 min
  2. 2Interview with Managerยท 45 min
  3. 3On-site Working Interviewยท 3 hours
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