🛠 Tech Stack

💼 About This Role

You'll lead a team of Customer Reliability Engineers providing high-touch support for Braintrust's AI observability platform, focusing on hybrid, BYOC, and SaaS deployments. Your core impact is reducing friction for developers building LLM-powered applications. You'll also own incident response and mentor senior engineers.

🎯 What You'll Do

• Lead and grow a team of Customer Reliability Engineers.
• Own the primary after-hours on-call rotation for customer-reported SEV1s.
• Run incident response and escalation, including hands-on for high-severity issues.
• Lead new BYOC deployments and upgrades.

📋 Requirements

• 5–10+ years of experience leading support for developer-facing products.
• Deep familiarity with deploying Terraform, Helm, and Kubernetes infrastructure.
• Comfortable reviewing, debugging, and reasoning about backend services and infrastructure.
• Strong ownership of customer-impacting issues end-to-end.

✨ Nice to Have

• Familiarity with OpenAI, Anthropic, or similar LLM providers at a systems level.
• Experience guiding teams working with datasets, evaluation metrics, or prompt engineering.
• Experience supporting self-hosted offerings (e.g., Terraform, Kubernetes).

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision insurance
• 🍽️ Daily lunch, snacks, and beverages
• 🌴 Flexible time off
• 💰 Competitive salary and equity
• 🤖 AI Stipend

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min

🚩 Heads Up

• On-call rotation for SEV1s may lead to burnout
• Requires 5-10+ years of leadership but also hands-on infrastructure work