💼 About This Role

You'll partner with a diverse portfolio of fast-growing companies to drive measurable impact as a strategic advisor to product and research leaders. You'll own the end-to-end customer lifecycle for Mid-Market accounts, focusing on onboarding, adoption, expansion, and renewal. This role is based in downtown San Francisco with a hybrid schedule (4x/week in office).

🎯 What You'll Do

• Drive portfolio growth for a book of Mid-Market accounts
• Identify expansion opportunities using product usage data
• Build strong relationships with key stakeholders
• Lead efficient onboarding and enablement sessions

📋 Requirements

• 1–3 years of experience in Customer Success or Account Management
• Proven track record of meeting retention and expansion targets
• Comfortable using data and product usage metrics to drive recommendations
• Strong presentation and communication skills

✨ Nice to Have

• SaaS experience
• Experience working cross-functionally with Sales, Product, and Support

🎁 Benefits & Perks

• 💰 Competitive Salary
• 🏥 Medical, Dental, and Vision Benefits
• 🚗 $175/month Commuter Benefit
• 🏖️ Flexible Paid Time Off
• 🍽️ Lunch and dinner daily

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Manager Interview· 45 min
3. 3Cross-functional Interview· 45 min