💼 About This Role

You'll guide new customers through a seamless onboarding journey, ensuring they successfully adopt a complex SaaS platform. You'll act as a trusted partner, translating business needs into effective system configurations and collaborating with cross-functional teams.

🎯 What You'll Do

• Lead end-to-end customer onboarding and implementation processes
• Conduct platform walkthroughs and guide setup/configuration
• Manage customer data migration and ensure accuracy
• Collaborate with Sales, Success, Support, and Engineering teams

📋 Requirements

• 1–2 years of customer onboarding experience
• Strong project management skills
• Experience with client-facing roles across levels
• Ability to quickly learn SaaS platforms

✨ Nice to Have

• Bachelor's degree
• Process improvement orientation

🎁 Benefits & Perks

• 🏠 Fully remote work flexibility
• 🏥 Comprehensive health coverage including medical, dental, vision
• 💰 Retirement savings with employer contributions
• 🧘 Wellness allowance and mental health support
• 📚 Learning and development opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min