💼 About This Role

You'll be the voice of Nu for our customers, turning problems into resolutions across multiple channels. You'll directly shape the experience of millions of people managing their financial lives. This entry-level role is for someone eager to grow fast and make a real difference.

🎯 What You'll Do

• Resolve customer inquiries across chat, email, and phone with empathy.
• Navigate processes to close issues and escalate when needed.
• Spot recurring patterns and surface actionable insights.
• Adapt communication style to each customer's needs.

📋 Requirements

• Customer-facing role experience (retail, hospitality, support).
• Clear and empathetic written and verbal communication skills.
• Ability to follow structured processes and stay flexible.
• Root cause analysis and problem-solving instinct.

✨ Nice to Have

• Experience handling complaints in financial services.
• Familiarity with CRM tools like Zendesk or Salesforce.
• Basic data skills (reading reports, tracking metrics).

🎁 Benefits & Perks

• 📈 Equity at Nu.
• 👶 Extended parental leave.
• 🏥 Health and life insurance.
• 🦷 Dental and Vision Insurance.
• 💻 Work-from-home allowance.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 15 min

🚩 Heads Up

• 100% on-site requirement without remote flexibility.
• Rotating schedules without clear shift patterns.