💼 About This Role

You'll own the full commercial relationship and customer success across 50-100 mid-market accounts, advising on agent design, driving expansion into new products, and renewing with conviction. You'll build systems and playbooks to manage a diverse book while partnering closely with high-growth accounts.

🎯 What You'll Do

• Manage 50-100 mid-market accounts end-to-end
• Drive net revenue retention and expansion
• Advise on product integration and adoption
• Lead renewals and cross-sell initiatives

📋 Requirements

• 3-5 years of Account Management or Customer Success in B2B SaaS
• Proven track record owning revenue outcomes end-to-end
• Ability to hold technical conversations with developers
• Commercial intent with account segmentation and expansion

✨ Nice to Have

• Experience in voice AI, audio AI, or conversational AI space
• Experience selling or expanding into multiple products within a platform

🎁 Benefits & Perks

• 🧑‍🎓 Annual discretionary stipend for learning and development
• ✈️ Annual discretionary stipend for social travel with colleagues
• 🌍 Annual company offsite in locations like Croatia and Italy
• 🏢 Monthly co-working stipend for remote employees

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Product Interview· 60 min