💼 About This Role

You'll lead the global renewals organization at Conga, owning the end-to-end renewal lifecycle for customers under $100K ACV. You'll drive recurring revenue growth and customer retention while building scalable processes and analytics. This high-visibility role sits at the intersection of revenue, customer experience, and operational execution.

🎯 What You'll Do

• Define and execute global renewals strategy
• Lead, mentor, and develop global renewals team
• Drive accurate renewal forecasts and reporting
• Champion customer-first renewal experience

📋 Requirements

• 7–9 years of SaaS experience in Renewals, Customer Success, Revenue Operations, or Account Management
• 2–4 years of people leadership experience managing global teams
• Experience with high-volume transactional renewals in subscription business
• Strong operational excellence and process design skills

✨ Nice to Have

• Experience with auto-renewal programs and contract-driven renewal models
• Experience driving technology-enabled improvements (automation, AI, CRM hygiene)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Hiring Manager Interview· 1 hour
3. 3Cross-functional Panel· 90 min
4. 4Executive Interview· 1 hour