🛠 Tech Stack

💼 About This Role

You'll lead a team of Technical Success Managers at ABBYY while directly engaging strategic customers. Your core impact is aligning customer needs with ABBYY's intelligent automation solutions to maximize value realization. This role stands out for combining people leadership with executive-level customer relationships at a company trusted by Fortune 500 clients.

🎯 What You'll Do

• Lead, mentor, and support a team of Technical Success Managers
• Conduct high-level value discovery sessions with strategic accounts
• Serve as escalation point for complex customer challenges
• Design and implement training programs for customers and partners

📋 Requirements

• 7+ years in a customer-facing technical role (e.g., Pre-Sales, Professional Services, Technical Account Management)
• At least 3 years in a leadership capacity
• Proven experience in SaaS environments
• Expertise in technologies such as OCR/ICR, Intelligent Document Processing, Enterprise Automation, RPA, ECM, BPM, or Process Mining

✨ Nice to Have

• Experience with analytics platforms
• Advanced skills in MS Office Suite or similar tools
• Demonstrated ability to drive alignment across departments

🎁 Benefits & Perks

• 🏖️ 18 Days of Paid Time Off Annually
• 🏥 Medical, Accidental, and Life Insurance
• 🧘 Weekly Wellness Sessions
• 💰 Monthly Healthcare Allowance
• 💻 Remote and hybrid working options

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min
4. 4Leadership Interview· 45 min
5. 5Offer· N/A