🛠 Tech Stack

💼 About This Role

You'll shape and scale an AI-enhanced customer support function for a fast-growing SaaS company, acting as the main point of contact for inquiries while driving process improvements through automation. Your work will directly impact service quality and the experience of thousands of users across multiple industries.

🎯 What You'll Do

• Manage and resolve customer inquiries across all communication channels
• Design and optimize support workflows using Zendesk or Intercom
• Evaluate and integrate AI tools to automate recurring tasks
• Collaborate with Product and Engineering teams on improvements

📋 Requirements

• 3+ years of experience in customer support, ideally in B2B SaaS
• Hands-on experience with Zendesk, Intercom, or similar platforms
• Professional use of AI tools like ChatGPT or Claude
• Fluent English and German (C1 level)

✨ Nice to Have

• Experience building reporting structures and KPIs
• Knowledge of 24/7 service model implementation

🎁 Benefits & Perks

• 🏡 Remote-first work within EU and UK
• 🏋️ Health and wellness support including fitness memberships
• 🚴 Job bike leasing program
• 🎉 Regular social events and team-building activities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min