3h ago

Associate Director - Customer Success

Boston, Massachusetts - United States

$155,520-$160,000 / year

full-timedirector HybridCybersecurity

Tech Stack

Description

In this role, you will help customers implement secure machine identity practices using the AppViewX product suite. You'll act as a trusted advisor, drive product adoption, advocate for customer needs, and collaborate cross-functionally to ensure retention and growth.

Requirements

  • Bachelor's degree in IT, Engineering, or related field
  • 11 years experience with network, firewall, and load balancer automation
  • 11 years experience with cryptography (SSL certificates and SSH keys)
  • 7 years experience with CLM Operations and PKI
  • 7 years experience with IAM including servers, devices, and IoT endpoints

Responsibilities

  • Lead customer onboarding and adoption efforts
  • Advocate for customer needs to influence product roadmap
  • Identify and mitigate deployment risks
  • Conduct technical reviews and demonstrate ROI
  • Develop and execute customer success plans
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