3h ago
Associate Director - Customer Success
Boston, Massachusetts - United States
$155,520-$160,000 / year
full-timedirector HybridCybersecurity
Tech Stack
Description
In this role, you will help customers implement secure machine identity practices using the AppViewX product suite. You'll act as a trusted advisor, drive product adoption, advocate for customer needs, and collaborate cross-functionally to ensure retention and growth.
Requirements
- Bachelor's degree in IT, Engineering, or related field
- 11 years experience with network, firewall, and load balancer automation
- 11 years experience with cryptography (SSL certificates and SSH keys)
- 7 years experience with CLM Operations and PKI
- 7 years experience with IAM including servers, devices, and IoT endpoints
Responsibilities
- Lead customer onboarding and adoption efforts
- Advocate for customer needs to influence product roadmap
- Identify and mitigate deployment risks
- Conduct technical reviews and demonstrate ROI
- Develop and execute customer success plans
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