🛠 Tech Stack

💼 About This Role

You'll define the customer's experience at a veterinary ER hospital, ensuring warmth and professionalism in every interaction. Your focus on service and empathy will help create memorable visits for pet owners. This role offers growth in a fast-paced, people-centric environment at a company certified as a Great Place to Work.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee customer communications and route urgent calls to doctors
• Deliver personalized experiences by finding creative ways to say yes
• Process payments accurately while protecting personal information

📋 Requirements

• 2+ years of customer service experience
• Advanced proficiency in computer programs and practice management software
• Strong communication skills to interact positively with anyone
• Ability to multitask and thrive in a chaotic environment

✨ Nice to Have

• Experience in veterinary or healthcare settings
• Familiarity with end-of-life financial guidance
• Problem-solving skills with a focus on innovation

🎁 Benefits & Perks

• 💰 Competitive compensation with pay range $19-$29/hour
• 🗓️ Flexible work schedules to support work-life balance
• 🎁 Generous employee referral program
• 👕 Comfy scrubs and cool VEG swag
• 🍕 Food in the fridge for when you're hungry

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 day