💼 About This Role

You'll define the customer's experience through service and focus at a veterinary emergency hospital. You'll oversee communications, resolve concerns, and anticipate issues to create memorable experiences. This role offers growth opportunities in a company recognized as a Great Place to Work.

🎯 What You'll Do

• Greet customers with warmth in person, over phone, or online
• Oversee all customer communications and route urgent calls
• Deliver personalized experiences and find creative ways to say yes
• Process payments accurately and protect financial information

📋 Requirements

• 2+ years of customer service experience
• Advanced knowledge of computer programs and practice management software
• Strong organizational skills with attention to detail
• Availability to work nights, weekends, and holidays

✨ Nice to Have

• High emotional intelligence
• Adaptability in high-stakes environments
• Multitasking ability

🎁 Benefits & Perks

• 💰 Competitive pay $18-$24 per hour
• 🏥 Comprehensive health and wellness benefits starting day one
• 🎓 Unlimited ER CE + $2,500 travel stipend (full-time credentialed)
• 👶 Paid parental leave up to 10 weeks at 100% salary
• 📈 Equity eligibility after one year for full-time roles

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 1 hour