💼 About This Role

You'll be the value owner for your portfolio of customers, ensuring they achieve success with Trustpilot from onboarding to advocacy. You'll drive product adoption and reduce churn to keep customers engaged and satisfied. This role offers uncapped commission and significant impact in a FTSE-250 company.

🎯 What You'll Do

• Lead post-sale onboarding and setup for new customers
• Drive measurable business adoption to deliver tangible results
• Maintain customer health and proactively address churn risks
• Identify case study and reference opportunities with Marketing

📋 Requirements

• Prior experience in customer success or account management in SaaS
• Proven ability to drive product adoption and retention results
• Technically confident to guide customers through setup and best practices
• Strong communication and relationship-building skills across stakeholder levels

✨ Nice to Have

• Understanding of digital advertising or search marketing industry
• Experience with CRM tools and data analysis

🎁 Benefits & Perks

• 💰 Uncapped commission and company bonus
• 🏖️ 25 holiday days plus 2 volunteering days
• 🏥 Health cash plan and online GP
• 🧘 Headspace mindfulness app access
• 🚲 Cycle-to-work scheme and season ticket loan

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Presentation or case study· 60 min