💼 About This Role

You'll join Coalition's customer success team to provide top-tier support to brokers and policyholders. You'll answer inbound questions, educate customers on our product, and partner with teams to improve processes. This role offers the chance to make an impact in a high-growth insurtech company.

🎯 What You'll Do

• Answer inbound customer questions via live chat and email.
• Educate customers on Coalition's quoting and cybersecurity platforms.
• Perform administrative insurance functions to support growth.
• Partner with teams to identify knowledge gaps and improve training.

📋 Requirements

• 3+ years in a customer-facing support or success role.
• Experience coaching or mentoring peers in a high-volume environment.
• Ability to resolve complex customer issues end-to-end.
• Strong organizational skills and attention to detail.

✨ Nice to Have

• Experience creating or improving training materials.
• Prior insurance industry experience.
• Familiarity with live chat and email support tools.

🎁 Benefits & Perks

• 🩺 100% medical, dental and vision coverage
• 🏖️ Flexible PTO policy
• 🏠 Annual home office stipend and WeWork access
• 🧘 Wellness programs (One Medical, Headspace, Wellhub)
• 📈 Competitive compensation and advancement opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team/panel interview· 60 min

🚩 Heads Up

• Role may include administrative tasks not typical for CSM (e.g., insurance functions).
• Overtime mentioned despite salaried role.