🛠 Tech Stack

💼 About This Role

You'll lead relationships with top eCommerce brands as a trusted advisor, owning customer success end-to-end. You'll drive measurable business outcomes and ensure growth across Yotpo's AI-powered Reviews and Loyalty platform. This role offers the chance to collaborate cross-functionally and influence product innovation.

🎯 What You'll Do

• Own customer relationships post-onboarding through renewal.
• Develop success plans aligned with business goals and outcomes.
• Partner with Account Managers on retention, expansion, and forecasting.
• Lead strategic QBRs and executive-level conversations.

📋 Requirements

• 5-7 years of CS or Account Management experience (ideally MarTech).
• Skilled in managing complex customer relationships and engaging C-suite.
• Analytical and data-driven, using insights to measure performance and demonstrate impact.
• Commercially savvy with strong understanding of renewal, retention, and expansion levers.

✨ Nice to Have

• Experience with AI-powered SaaS platforms.
• Background in eCommerce or marketing technology.

🎁 Benefits & Perks

• 💰 Company sponsored RRSP matching.
• 🏥 100% coverage of additional benefits programme.
• 📈 Equity in options.
• 📚 Individualized career development, rewards and recognition.
• 🧘 Wellness and philanthropic programming and events.