Description

You will serve as the primary technical contact for enterprise customers, handling setup, migration, and ongoing support of business-critical applications. You'll troubleshoot complex issues, collaborate with cross-functional teams, and ensure customer success.

Requirements

• 3+ years experience in customer-facing technical roles in SaaS, ecommerce, or marketing automation
• Experience working with clients, product, ops, and engineering teams
• Ability to break down complex concepts to non-technical stakeholders
• Strong knowledge of business processes, applications, and automation
• Excellent communication and problem-solving skills

Responsibilities

• Lead end-to-end technical setup and configuration for enterprise customers
• Provide ongoing technical support to ensure smooth operations and customer satisfaction
• Manage and execute migration processes for enterprise accounts
• Act as primary technical contact for enterprise clients, addressing escalated issues
• Partner with Customer Success teams and collaborate with Operations, Engineering, and Product Marketing