🛠 Tech Stack

💼 About This Role

You'll be part of a global team providing outstanding technical support for the Wiz cloud security platform. You'll troubleshoot and solve customer issues using debugging, networking, and automation. This role offers a chance to scale support through coding in a fast-growing company trusted by over 50% of the Fortune 100.

🎯 What You'll Do

• Own and troubleshoot customer technical issues
• Identify cases requiring escalation to product or engineering
• Design and implement automation to scale support
• Participate in on-call rotation for after-hours support

📋 Requirements

• 5+ years of technical customer support or system administration experience
• 2+ years experience with cloud technologies (Azure, AWS, GCP)
• 1+ years hands-on experience with production Kubernetes clusters
• Proficiency in Linux and command-line tools

✨ Nice to Have

• Experience with DevOps technologies
• Familiarity with REST APIs or GraphQL
• Knowledge of networking fundamentals (TCP/IP, Routing, VPNs)

🎁 Benefits & Perks

• 🏖️ Flexible paid time off + 11 paid holidays
• 🏥 Medical, dental, and vision insurance
• 💰 401(k) Retirement Savings Plan with employer match
• 🏠 Home Office Setup reimbursement
• 📱 Monthly Connectivity reimbursement

📨 Hiring Process

Apply by April 28, 2026.

🚩 Heads Up

• Requires 5+ years of experience but title suggests support role
• On-call rotation for after-hours, holiday, and weekend support
• No visa sponsorship; must be a U.S. person