Tech Stack

Description

As a Customer Success Manager at Cato Networks, you'll be a trusted advisor to top customers, driving adoption, expansion, and renewal while collaborating with Sales, Support, and R&D teams to ensure customer success.

Requirements

• 5+ years Customer Success or sales experience at high-growth SaaS vendor
• Experience with networking or security software solutions
• Excellent communication and presentation skills
• Ability to influence and gain trusted advisor status
• Located within Bay Area, CA or New Jersey

Responsibilities

• Manage health of assigned accounts, ensuring customer retention and growth
• Build relationships with key stakeholders and internal teams
• Orchestrate post-sales motion including QBRs, adoption assessments, renewals, and upsells