2h ago
Customer Experience Manager, Front Office Consulting
New York, NY; Reno, NV; San Ramon, CA; Remote
full-timesenior Remotefinancial services
Tech Stack
Description
You will lead a team of functional consultants delivering end-to-end implementations of Ridgeline's enterprise cloud platform for investment management firms. This role involves overseeing multiple concurrent implementations, building a scalable consulting practice, and championing AI-powered tools to enhance delivery quality and efficiency.
Requirements
- Front office investment management expertise in trading and portfolio management operations
- Experience leading consulting teams and delivering complex SaaS implementations
- Ability to foster a collaborative, ownership-driven consulting culture
- Strong cross-functional collaboration and communication skills
- Must be work authorized in the US without employer sponsorship; domestic travel 25-30%
Responsibilities
- Lead, coach, and develop a team of Front Office Consultants delivering enterprise SaaS implementations
- Oversee front office workstreams across multiple implementations to ensure high-quality, on-time delivery
- Guide teams through complex implementation challenges, maintaining strong customer stakeholder relationships
- Collaborate with Project Management, Technical Consulting, Data Migration, Product, Engineering, and Customer Success teams
- Champion adoption of AI-powered tools (OpenAI, Claude) to enhance requirements gathering, workflow design, and implementation documentation
0 views 0 saves 0 applications