🛠 Tech Stack

💼 About This Role

You'll serve as the first line of contact for customers, resolving technical issues and collaborating with Engineering teams. Your core impact is ensuring seamless operation and high customer satisfaction. This role offers a Flex First work model and the chance to work with cutting-edge payment technology.

🎯 What You'll Do

• Provide high-quality support via tickets, emails, and other channels
• Perform problem-solving and generate corrective action plans
• Work cross-functionally to resolve issues and provide customer care
• Assist in monitoring production transaction volume and performance

📋 Requirements

• 2 years of Technical Support or Production Support experience
• Experience with ticketing systems like Jira or SalesForce
• Good understanding of API technologies and troubleshooting
• Basic SQL knowledge for data extraction