💼 About This Role

You'll be the frontline support for Nuitée's travel API platform, handling customer inquiries via phone and email in French, Arabic, and English. Your core impact is ensuring seamless resolution of issues and maintaining high satisfaction for partners worldwide.

🎯 What You'll Do

• Listen to customer concerns and provide accurate information.
• Handle complaints and process returns effectively.
• Ensure customer satisfaction via phone and email.
• Process telephone orders and collaborate cross-team.

📋 Requirements

• 1-2 years of customer service experience
• Fluency in French, Arabic, and English
• Associate's degree or higher
• Proficiency in Microsoft Office and data entry

✨ Nice to Have

• Experience in travel or hospitality industry
• Familiarity with CRM software

🎁 Benefits & Perks

• 🌍 Global Impact – work with industry leaders like Google & Uber
• 🚀 Startup Agility – be part of a fast-growing, bootstrapped company
• 💡 AI-Driven Innovation – power the future of travel
• 📈 Massive Market Opportunity – tackle the $9.9tn travel industry

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Interview with Manager· 45 min
3. 3Assessment· 1 hour