3h ago
Customer Advocate I, VM, Market Operations
San Diego, CA
$45,760-$49,920 / year
full-timeautomotive
Description
You will be the face of Carvana, creating a memorable pickup experience for customers at our car Vending Machine. You'll complete paperwork, address customer questions, and ensure a positive experience while maintaining clean driving records and performing physically demanding tasks.
Requirements
- At least 2 years of customer-facing experience
- Ability to perform physically demanding tasks like detailing and loading/unloading vehicles
- Work in indoor/outdoor conditions with inclement weather exposure
- Walk/stand for extended periods (8+ hours)
- Must read, write, speak and understand English
Responsibilities
- Create an amazing and memorable pickup experience for customers at the Vending Machine
- Complete customer paperwork and include thorough notes in tracking system
- Address customer questions and minor technical issues related to Vending Machine process
- Drive safely and maintain clean driving record per Carvana CMV Driver Qualification policy
- Obtain Notary within 90 days (sponsored by Carvana), and Vehicle Verifier license in California
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