3h ago

Customer Advocate I, VM, Market Operations

San Diego, CA

$45,760-$49,920 / year

full-timeautomotive

Description

You will be the face of Carvana, creating a memorable pickup experience for customers at our car Vending Machine. You'll complete paperwork, address customer questions, and ensure a positive experience while maintaining clean driving records and performing physically demanding tasks.

Requirements

  • At least 2 years of customer-facing experience
  • Ability to perform physically demanding tasks like detailing and loading/unloading vehicles
  • Work in indoor/outdoor conditions with inclement weather exposure
  • Walk/stand for extended periods (8+ hours)
  • Must read, write, speak and understand English

Responsibilities

  • Create an amazing and memorable pickup experience for customers at the Vending Machine
  • Complete customer paperwork and include thorough notes in tracking system
  • Address customer questions and minor technical issues related to Vending Machine process
  • Drive safely and maintain clean driving record per Carvana CMV Driver Qualification policy
  • Obtain Notary within 90 days (sponsored by Carvana), and Vehicle Verifier license in California
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