💼 About This Role

You'll manage a portfolio of enterprise clients, overseeing the full customer lifecycle from onboarding to renewal. You'll drive product adoption and value realization through tailored strategies and data-driven insights. This role offers the opportunity to work in a fast-evolving technology landscape with a global, remote team.

🎯 What You'll Do

• Manage enterprise client portfolio from onboarding to renewal and expansion
• Develop data-driven success plans aligned with customer objectives
• Drive product adoption and value realization through tailored strategies
• Identify and lead upsell and cross-sell opportunities with sales teams

📋 Requirements

• 5+ years of enterprise customer success or account management experience
• Proven ability to manage and grow relationships with large, complex accounts
• Experience engaging C-level stakeholders with strong communication skills
• Fluency in French and English (additional languages a plus)

✨ Nice to Have

• Familiarity with data analytics and AI-driven tools
• Experience collaborating with sales teams to drive revenue growth
• Knowledge of modern data ecosystems and product analytics

🎁 Benefits & Perks

• 💰 Competitive compensation with performance-based incentives
• 🏠 Flexible work arrangements including remote and hybrid options
• 📈 Stock options to share in company success
• 🎓 Learning and development opportunities including mentorship
• 🌍 Lifestyle allowances and employee well-being initiatives

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Case study presentation· 60 min