💼 About This Role

You'll coach and develop a diverse team to deliver excellent customer service for a world-leading hotel commerce platform. You'll drive team performance and training. The role offers hybrid working and generous parental leave.

🎯 What You'll Do

• Monitor team performance on a daily basis.
• Conduct 1:1s, reviews, and team meetings.
• Identify training needs and provide coaching.
• Build consensus and collaborate with others.

📋 Requirements

• Experience leading diverse, motivated teams.
• Experience in hospitality/OTA industry.
• Experience with support KPIs (CSAT, NPS, AHT).

✨ Nice to Have

• Past work in a call center.

🎁 Benefits & Perks

• 🏠 Hybrid working model
• 🧠 Mental health and well-being initiatives
• 👪 Generous parental leave
• 🎂 Paid birthday leave
• 📚 Investment in personal growth

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min