💼 About This Role

You'll build and lead the customer success function at a fast-growing AI medical record retrieval startup. You will own end-to-end customer relationships and create scalable playbooks. This role offers high ownership and the chance to define the CS foundation for a rapidly growing company.

🎯 What You'll Do

• Own onboarding and implementation for new customers.
• Serve as primary point of contact and trusted advisor.
• Drive ongoing account engagement and business reviews.
• Monitor customer health metrics and proactively address risks.

📋 Requirements

• 3+ years of relevant experience in customer success or account management.
• Experience building CS playbooks and processes from scratch.
• Strong analytical skills with data-driven decision making.
• Excellent communication and relationship-building abilities.

✨ Nice to Have

• Experience in legal tech or healthcare.
• Familiarity with modern AI tools (e.g., ChatGPT, Claude).
• Startup experience.

🎁 Benefits & Perks

• 💰 Competitive base salary
• 📈 Early-stage equity
• 🏖️ 15 days PTO
• 🩺 Healthcare, Vision, and Dental Insurance