💼 About This Role

You'll act as a trusted partner to Customer Success Managers to reduce churn by leading technical sessions and driving software adoption for the Abacum platform. You'll mentor customers on best practices to leverage FP&A tools for strategic decisions.

🎯 What You'll Do

• Lead in-depth technical conversations with customers to showcase platform capabilities.
• Conduct compelling trainings and demonstrations of the Abacum platform.
• Partner with Customer Success Managers to drive customer utilization and value realization.
• Act as a bridge between CSMs, Research, Product, FP&A, and Sales teams.

📋 Requirements

• 2+ years of B2B experience in implementation/customer success for financial software.
• OR 2+ years of FP&A experience (especially business partnering) seeking a customer success role.
• Experience driving software adoption with customers and technical leaders.
• Strong communication, presentation, and collaboration skills.

✨ Nice to Have

• Technical understanding of FP&A software.
• Experience working in a high-performance CSM team.
• Ability to craft Technical Adoption Plans.

🎁 Benefits & Perks

• 💵 Equity package
• 🏖️ Competitive vacation policy
• 🧘 Access to Meditopia
• 🏠 Hybrid working model and flexible hours
• 📚 Personal development including language courses