1h ago
Social Media Manager, CX
USA - Hoboken, NJ
full-timemidEnterprise Software / Cloud Communications
Tech Stack
Description
You will manage NICE's global social media presence across LinkedIn, X, YouTube, and emerging platforms to promote AI leadership and CX innovation. This high-visibility role involves developing content strategy, driving executive advocacy, and engaging the enterprise tech community.
Requirements
- 4+ years social media management experience in B2B technology or SaaS
- Proven track record growing engagement for enterprise tech brands
- Strong LinkedIn B2B channel expertise
- Experience with Sprinklr, Brandwatch, Hootsuite or similar tools
- Data-driven mindset and editorial storytelling skills
Responsibilities
- Develop global social media strategy aligned with AI-first positioning
- Manage editorial calendar and promote research, product launches, thought leadership
- Drive executive and employee advocacy programs
- Monitor social performance and optimize campaigns using analytics tools
- Partner with marketing teams to support events and analyst recognition
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