1h ago

Social Media Manager, CX

USA - Hoboken, NJ
full-timemidEnterprise Software / Cloud Communications

Tech Stack

Description

You will manage NICE's global social media presence across LinkedIn, X, YouTube, and emerging platforms to promote AI leadership and CX innovation. This high-visibility role involves developing content strategy, driving executive advocacy, and engaging the enterprise tech community.

Requirements

  • 4+ years social media management experience in B2B technology or SaaS
  • Proven track record growing engagement for enterprise tech brands
  • Strong LinkedIn B2B channel expertise
  • Experience with Sprinklr, Brandwatch, Hootsuite or similar tools
  • Data-driven mindset and editorial storytelling skills

Responsibilities

  • Develop global social media strategy aligned with AI-first positioning
  • Manage editorial calendar and promote research, product launches, thought leadership
  • Drive executive and employee advocacy programs
  • Monitor social performance and optimize campaigns using analytics tools
  • Partner with marketing teams to support events and analyst recognition
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