🛠 Tech Stack

💼 About This Role

You'll own the post-sale revenue engine for a large-scale restaurant technology platform, overseeing retention, renewal, and expansion across thousands of customers. You'll design scalable systems and playbooks that drive predictable net revenue retention and expansion. This high-impact role blends strategic leadership, operational rigor, and cross-functional influence.

🎯 What You'll Do

• Lead end-to-end Account Management, owning retention, renewal, and expansion strategy.
• Build scalable renewal and expansion engine for annual and monthly customers.
• Design account health scoring and early warning systems to reduce churn.
• Partner with Product, Marketing, Sales, Finance, and Operations to drive adoption.

📋 Requirements

• 8+ years in Account Management, Customer Success, or post-sale revenue roles.
• 4+ years of leadership experience, including managing teams and managers.
• Proven ownership of NRR and GRR metrics.
• Experience running complex renewals across annual and monthly subscription models.

✨ Nice to Have

• SaaS or subscription business experience.
• Restaurant or hospitality tech experience.
• Proficiency with Salesforce and customer success platforms.

🎁 Benefits & Perks

• 💰 Competitive base salary $160,000–$231,000 + performance bonus.
• 📈 Equity through employee stock incentive plan.
• 🏖️ Unlimited PTO and remote-first environment.
• 🏥 Comprehensive medical, dental, vision + mental health support.
• 👶 Paid parental leave and 401(k) with company match.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 60 min
3. 3Panel interview· 90 min