💼 About This Role

You'll lead process innovation and data analytics for Coupang's CS program management team. You'll design scalable frameworks that enhance operational efficiency and customer experience.

🎯 What You'll Do

• Design and optimize operational processes for efficiency
• Develop advanced analytical models to predict trends
• Lead cross-functional change management initiatives
• Manage portfolio of complex, multi-phase projects

📋 Requirements

• 8+ years of work experience
• Proven experience in large-scale operational process optimization
• Strong ability to define and use performance metrics

✨ Nice to Have

• Experience in e-commerce or logistics
• Project management certification (PMP, Scrum)
• Change management experience

🎁 Benefits & Perks

• 💸 Competitive compensation
• 🏖️ Unlimited PTO
• 📈 Stock options

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Application Review· 1 week
2. 2Phone Interview· 45 min
3. 3Onsite Interview· 4 hours
4. 4Offer· 1 week