💼 About This Role

You'll be the first point of contact for customer inquiries via email, chat, and phone. You'll identify root causes and contribute to improving our platform. Empathy and an ownership mentality are key.

🎯 What You'll Do

• Field customer questions via email, chat, and phone
• Become a product expert and first-level problem solver
• Escalate issues while keeping users updated
• Gather feedback trends to inform product priorities

📋 Requirements

• Bachelor's degree
• 0-2 years experience in a customer-facing role
• Effective written communication skills

✨ Nice to Have

• Curiosity for the Tremendous platform
• Ability to multitask and prioritize

🎁 Benefits & Perks

• 🌐 Fully remote work from anywhere in the Americas
• 💰 Competitive pay with equity and benefits
• 📈 Growth opportunities at a profitable company

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min